tk10b Privacy Policy
Your personal information is of the highest importance to us. Read this document to learn in detail how tk10b collects, stores, and keeps your information secure.
Introduction and Background
tk10b ("we", "us", or "the platform") operates a safe and reliable online entertainment platform for Bangladeshi players. This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect the personal information of users of our website tk10b.cam ("Site").
By using the Site or registering an account, you consent to all the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our Site and contact our support team.
Provisions Regarding Data Collection
We collect information in various ways in order to provide you with our services. The types of information collected and the methods used are described in detail below.
Registration and Account Information
When you create an account at tk10b, we collect the following information:
- Full name (as per legal identity)
- Date of birth (for age verification — only for those aged 21 and above)
- Email address
- Mobile number
- Residential address
- Preferred currency and language
- Username and password (in encrypted form)
Financial Information
We collect the following financial information to facilitate deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account number
- Transaction history and amounts
- Deposit and withdrawal dates and times
- Preferred payment method
Note: The minimum deposit amount is ৳100 and the minimum withdrawal is ৳800. We do not store any full card numbers or bank PINs.
Automatically Collected Information
The following information is collected automatically while using the Site:
- IP address and device information
- Browser type and version
- Operating system
- Date and time of Site visits
- List of pages viewed and time spent
- Referral URL (where you came from)
- Cookies and session data
Identity Verification (KYC) Information
To meet legal obligations and ensure financial security, we may collect the following identity verification information:
- National Identity Card (NID) or passport copy
- Proof of address document (utility bill or bank statement)
- Proof of ownership of payment method
- Self-declaration form (where applicable)
KYC documents are stored only on encrypted servers and cannot be viewed by anyone other than authorized personnel.
Purposes for Using Your Information
Primary Purposes for Using Information
We use your personal information only for the following legitimate purposes:
Service Delivery
- Account registration and management
- Processing deposits and withdrawals
- Operating gaming services
- Providing bonuses and promotions
- Managing VIP benefits
Security and Compliance
- Preventing fraud and deception
- Complying with Anti-Money Laundering (AML) regulations
- Age verification (confirming 21+)
- Responsible gaming monitoring
- Ensuring account security
Communication and Support
- Providing 24/7 live chat support
- Sending important account notifications
- Transaction confirmation messages
- Notifications of policy changes
- Responding to customer service requests
Service Improvement
- Analyzing site performance
- Improving user experience
- Planning new games and features
- Identifying technical errors
Marketing (subject to consent)
- Sending relevant promotions and offers
- Personalized recommendations
- Special event notifications
- You can unsubscribe from marketing messages at any time
Fulfilling Legal Obligations
- Complying with regulatory authority directives
- Maintaining records related to dispute resolution
- Providing information in legal proceedings
- Assisting with audits and inspections
Data Disclosure and Sharing
Permitted Circumstances for Data Disclosure
a. Payment Processors
To complete transactions, we share the necessary transaction information with bKash, Nagad, Rocket, and Upay. These service providers are governed by their own privacy policies and do not use your information for any other purpose.
b. Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt receive the minimum information necessary to ensure gaming services. They do not receive any personally identifiable information.
c. Legal Authorities
We may provide relevant information in response to a court order, a lawful request from an investigative authority, or a legal obligation. In such cases, we will endeavor to notify you in advance where possible.
d. Technology Partners
We work with trusted technology partners for site hosting, cybersecurity, and technology services. They operate under strict confidentiality agreements and may use your information only for the specified purpose.
Cookies and Tracking Policy
What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. tk10b uses various types of cookies to provide an effective and secure experience on the Site.
Essential Cookies
These are necessary for the basic functionality of the Site. They are used to maintain login sessions, security tokens, and to remember user preferences. Disabling these cookies will prevent the Site from working properly.
Analytical Cookies
These help analyze site performance and usage patterns. They are used to find out which pages are visited most, where errors occur, or how long loading takes. Data is collected anonymously.
Functionality Cookies
These are used for your language preferences, currency settings, and personalized experience. Disabling these cookies may limit some functionality.
Cookie Controls
You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent you from logging into your account.
Data Retention and Duration
How Long We Keep Your Information
We retain your information only for as long as is legally or practically necessary. The retention periods for various types of information are listed below:
- Active account information: For as long as the account remains active
- Transaction records: A minimum of five years from the date of the last transaction (as required by financial law)
- KYC documents: For the period specified by regulatory guidelines after account closure
- Gaming Log: Typically three years, or until any dispute is resolved
- Communication Records: Up to two years
- Marketing Preferences: Until unsubscribed, then deleted within 30 days
After the set retention period, data is securely deleted or anonymized.
Data Protection Measures
Our Security Infrastructure
tk10b uses industry-standard security measures to protect your data. Below are our key security steps:
SSL Encryption
All communication on the site is secured with 256-bit SSL/TLS encryption, which prevents third-party access during data transfer.
Firewall Protection
Advanced firewalls and intrusion detection systems monitor our servers around the clock and block suspicious activity.
Access Control
Only authorized personnel can access personal data, and every access is logged.
Regular Backups
Regular data backups are taken to secure encrypted locations, protecting against accidental data loss.
Your Rights
Your Rights Regarding Personal Data
tk10b recognizes and respects the following rights you have regarding your data:
Right to Access Data
You can request a copy of your personal data held by us at any time. We will provide it within thirty days.
Right to Correct Data
If any of your information is incorrect or incomplete, you can request a correction. This can be done by logging into your account or contacting support.
Right to Delete Data
In certain circumstances you can request deletion of your data. However, this right may be limited where legal obligations and transaction records are concerned.
Right to Object to Processing
You can object at any time to your data being processed for marketing purposes. An unsubscribe link is included in every promotional email.
Right to Data Portability
You can request your data in a machine-readable format, which can be transferred elsewhere if needed.
Right to Restrict Processing
In certain circumstances you can request that processing of your data be restricted, such as during a dispute about the accuracy of the data.
Protection of Minors
Policy for Those Under 21
tk10b is a strictly adults-only platform. We do not intentionally collect information from or provide services to anyone under the age of 21.
Age verification is mandatory at registration. If we learn that a minor has created an account using false information, that account will be closed immediately and all associated data will be deleted. Any deposited funds will be returned in accordance with applicable rules.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Third-Party Links & Services
Liability Regarding External Services
Our site may integrate third-party payment gateways and game software. These services follow their own privacy policies. We are not responsible for their data collection or usage practices.
We ensure privacy standards when entering into agreements with our partners, but you are advised to contact payment service providers directly regarding their data protection policies.
Contact Us
Privacy-Related Inquiries
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your data, please contact us in the following ways:
-
Email:
[email protected] -
Live Chat:
24/7 support, available at any time according to Bangladesh Standard Time (BST)
We generally respond as quickly as possible after receiving your request, and within a maximum of 30 calendar days.
Policy Changes & Final Provisions
Rules on Policy Updates
tk10b reserves the right to change or update this privacy policy as needed over time. After each update, the "Last Updated" date at the top of the policy will be changed.
For significant changes, we will notify you via your registered email and on the site at least 14 days in advance. Continued use of the site after notification will be considered your acceptance of the new policy.
If you do not agree to any change, please contact support to request account closure.
Applicable Law
This privacy policy applies to services operated in Bangladesh. The provisions of this policy will apply to any dispute related to data protection.
Entire Agreement
This privacy policy, the Terms & Conditions, and the Responsible Gaming Policy together form the entire agreement between tk10b and you.